2027 / 01All hospitality staff
Guest Experience Essentials
The foundations of memorable service: guest communication, professional conduct and handling complaints.
2 days
Register interest ↗THE 2027 LEARNING CALENDAR
Learn the craft.
Shape your future.
Hospitality courses for people who want to deliver more—and teams ready to raise their standards.
RECRUT BY J94 / PEOPLE & POSSIBILITIESJANUARY — JUNE 2027
Make room
for growth.
Proposed 2027 schedule. Dates are subject to confirmation. Fees, venue and delivery format will be shared before enrolment. Registering interest does not book a place.
2027 / 01
2027 / 02Front office teams
Front Office & Reservations
Reception workflows, reservation handling, guest arrivals and clear communication between departments.
3 days
Register interest ↗
2027 / 03Service teams
Food & Beverage Service
Service sequence, table presentation, menu knowledge and teamwork across restaurants, bars and lounges.
3 days
Register interest ↗
2027 / 04Housekeeping teams
Housekeeping Excellence
Room presentation, cleaning routines, attention to detail and coordination with front office.
2 days
Register interest ↗2027 / 05Operations teams
Hospitality Digital Skills
An introduction to digital front-office workflows, workplace tools, data handling and everyday cyber awareness.
3 days
Register interest ↗2027 / 06Supervisors & team leads
Supervisory & Team Leadership
Leading shifts, setting standards, giving useful feedback and helping hospitality teams work together.
3 days
Register interest ↗